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WHY INTELCIA

WHY INTELCIA

We have been supporting companies in their transformation for over 20 years. We help them accelerate their growth by enabling them to focus on their core business. Through our unique combination of expertise and talent, we develop innovative solutions that are tailored to meet our clients’ current and future challenges. Thereby, we have a lasting impact on their competitiveness.

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WHAT
WE DO

Solutions

In the face of competition, refocusing on your core business becomes a strategic imperative. That is why Intelcia supports you with a wide range of efficient solutions and committed teams to help you achieve your objectives.

    Multichannel CX Solutions

    Multichannel CX Solutions

    Based on your needs, we design solutions and build seamless customer journeys. By relying on advanced technologies, our innovation center helps you reconcile the objectives of improving the customer experience.

    • Sales & Retention
    • Customer Care
    • Technical Support
    Business Processes

    Business Processes

    Focus on your core business, we’ll handle the rest! Hand in hand, we implement innovative solutions that allow you to become more agile and flexible, and thus expand the scope of your opportunities.  

    • Digital Marketing
    • Accounting Outsourcing
    • Collection & Legal Solutions
    • Quality Control
    • Sales Outsourcing
    • HR Solutions
    • Compliance Control
    IT Solutions

    IT Solutions

    We outsource and digitalize your business processes through a broad portfolio of customized solutions.

    • IT Consulting
    • Software Integration
    • Software Development
    • Infrastructure Operation
    • Governance
    Innovative & consulting solutions

    Innovative & Consulting Solutions

    Together, we are shaping the future of customer relations. We are mobilizing the group’s different areas of expertise to design seamless and enjoyable customer journeys.

    • Smart Analytics Center
    • Virtual Assistances and Automation
    • CX Consulting and Transformation
    • Digitalisation Low code

    INDUSTRIES

    Adapting. Forward thinking. A necessity to operate in a changing environment where customer and competitor behaviors, technology, and regulatory changes require greater agility. To ensure your continued success in this context, our expertise and the relevance of our solutions will help you better tackle your challenges. No matter what industry you are in, we harness all of the group’s expertise to bring your transformation projects to fruition and add value to your business.

      Secteur public

      Public Sector

      The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 20 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.

      Telco

      Telcos

      Telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency.

      Voyage

      Travel

      The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.

      Medias

      Media

      Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.

      IT

      IT

      In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.

      Energie

      Energy

      Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.

      Banque

      Banks

      Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.

      Assurance

      Insurance

      A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.

      e-commerce

      Retail & E-commerce

      Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.

      World

      INTELCIA IN THE WORLD

      To build unique and lasting relationships with our clients, we rely on a dense global network and multilingual teams. We are 40.000 employees in 17 countries in Africa, the Indian Ocean, Europe, the United States, Latin America & the Caribbean. This diversity, which reflects the consumers, clients and ultimately the citizens we serve, is an essential driver of performance and innovation.

      Morocco

      Sites: 12
      10.700 employees

      France

      Sites: 11
      4.100 employees

      United Kingdoms

      Sites: 1
      200 employees

      Spain

      Sites: 10
      6.000 employees

      Portugal

      Sites: 15 Intelcia + 15 clients
      7.000 employees

      Senegal

      Sites: 3
      1.400 employees

      Ivory Coast

      Sites: 1
      1.400 employees

      Cameroon

      Sites: 1
      850 employees

      Madagascar

      Sites: 2
      2.200 employees

      Mauritius

      Sites: 1
      400 employees

      USA

      Sites: 1
      410 employees

      Dominican Republic

      Sites: 1
      400 employees

      Colombia

      Sites: 3
      3.000 employees

      Chile

      Sites: 1
      400 employees

      Egypt

      Sites: 2
      1.700 employees

      Tunisia

      Sites: 1
      400 employees

      RECOGNITIONS & AWARDS

      Our ongoing pursuit of excellence in everything we do, our commitment to the community and diversity are rewarded every year.

      DEC
      ELU SERVICE CLIENT DE L'ANNEE 2023
      Contact Center World
      CX Awards
      Best Contact Center
      CX interaction awards 2021
      ELU SERVICE CLIENT DE L'ANNEE 2022
      WF100
      Excelencia 2022 Proveedor
      Excelencia
      Fortius2022
      Platinium Contact Center Awards
      The european global business awards
      Morocco Sports Awards
      NEWSROOM

      NEWSROOM

      Join us

      JOIN US

      As a multi-skilled, multi-cultural, multi-lingual group, we build, with companies and administrations, unique user experiences to build a better tomorrow.

      We promote boldness, creativity and excellence, but also benevolence and solidarity. Joining us means embracing these values to which we owe our success. It also means growing alongside young and dynamic teams.

      Everything has been designed to allow them to learn, grow and thrive within a leading global company that makes agility its spearhead.

      We are 20 years old and counting.