Public Sector
Being in sync with users’ expectations is a major challenge for the public sector. Therefore, the need for innovation to improve performance has become essential.
Citizens are now looking for speed and simplicity when interacting with the public administration. The coronavirus pandemic and the lockdown in several countries have accelerated the dematerialization of public services and innovation in this area.
In addition to developing interactions and streamlining the citizens’ experience, dematerialization is also a means for cost optimization. For 23 years, Intelcia has developed a real expertise in citizen relationship management through its teams that are fully aligned with the values and the mindset of public service actors. By leveraging digital technology, the efficiency and quality of public services can be significantly improved. We offer you our extensive expertise in operational excellence and “Consulting & Innovation” to help you develop new connections, modernize and simplify relationships with citizens.
Your challenges
- Accelerate the transformation of public administrations
- Improve the citizen experience
- Optimize spending
Our solutions to meet your needs
- A consultancy offer in citizen experience, from diagnosis to implementation of solutions
- CRM solutions (sales service, technical support, value creation, surveys and polls)
- Multi-channel service management to ensure a seamless citizen experience
- EDMS solutions for digitalizing and archiving documents
Our other industries
Telcos
Telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency.
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Travel
The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.
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Media
Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.
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IT
In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.
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Energy
Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.
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Bank
Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.
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Insurance
A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.
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Retail & E-commerce
Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.
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