Casablanca, 25/11/2025 – Intelcia today announces a strategic milestone in its journey following the conclusion of an agreement between its executive shareholders and the Altice Group for the acquisition of the 65% stake held by Altice since 2016. This transaction strengthens management’s control over the company and opens a new cycle of growth.

This transition comes after nearly a decade which catapulted Intelcia from a regional customer-relationship player into a global multiservice operator with 40,000 collaborators. During the last ten years, the Group has scaled up significantly:

• Expanding from 3 to 19 countries, with a strong presence across Africa, Europe, Latin America, and North America;
• Multiplying its global revenue tenfold, and by seven among clients outside the Altice Group;
• Strengthening its position among the world leaders in customer experience by joining the global Top 15, the Top 5 in the Spanish market, and the Top 3 in the French and Portuguese markets. Intelcia has also reinforced its footprint in English-speaking markets through its operations in Latin America and in Egypt, which has become a strategic regional hub;
• Successfully diversifying its activities with the launch in 2019 of a dedicated business line focused on IT services, which today includes nearly 1,000 engineers and positions Intelcia among the Top 100 IT service providers in the French market.

Karim Bernoussi, CEO and co-founder of Intelcia, states: “We would like to express our gratitude to Altice for its constant support over the years. We are proud of what we have accomplished together over nearly ten years. Personally, I would like to extend my sincere thanks to Patrick Drahi for his trust and the spirit of our collaboration. Throughout our partnership, Patrick ensured that all commitments made were honored and provided the support needed for our success. Today, we approach this new chapter with confidence, enthusiasm, and determination as we continue our journey toward becoming a global top 10 player. And I am all the more pleased that this new phase will, from a shareholding perspective, include the company’s key managers.”

Thanks to this shareholder transition, the Group reaffirms its ambition: to enter the global Top 10 by 2030 as a multi-service global outsourcer.

To achieve this objective, Intelcia plans to accelerate its growth in the customer experience sector, notably by resuming a targeted external growth strategy in Europe and Latin America. This momentum will strengthen the Group’s international reach as well as its operational capabilities to better serve global clients.

Technological innovation also remains a key pillar of its development strategy in customer relations. Intelcia continues to invest heavily in artificial intelligence and technology with a pragmatic approach, ensuring both excellence in the customer experience and the ability to adapt to market transformations.

Youssef El Aoufir, Deputy CEO, states: “Through Evoluciona, our innovation hub dedicated to customer experience, we are accelerating the deployment of Artificial Intelligence across all our activities. This deployment is supported by more than 30 strategic partnerships and a team of 60 consultants. Concretely, in 2025, our solutions were integrated into more than 180 projects. The impact is both internal—improving the experience of our collaborators—and external, with measurable performance gains for our clients. Moreover, thanks to our global partnership with a leading global technology company, we have deployed AI-powered productivity solutions across the entire organization, enabling our 40,000 employees to benefit from the latest advances in AI within a secure and extended collaborative environment.”

At the same time, the diversification of our businesses remains a strategic priority. The development of Intelcia IT Solutions is accelerating, with the goal of making the Group a key player in digital transformation, capable of supporting its clients across the entire value chain—from infrastructure to applications, including cybersecurity, data, and cloud.

The completion of the transaction is expected in the first quarter of 2026, subject to the usual closing conditions and required regulatory approvals. It gives Intelcia the means to amplify its ambitions: accelerated growth, strengthened diversification, and a consolidated position as a major global leader.

About Intelcia

At Intelcia, our mission is to create lasting value for our clients by driving sustainable growth. As a global outsourcing leader with 40,000+ collaborators in 19 countries across Europe, Africa, and the Americas, we combine global expertise, AI & technology, and deep cultural immersion. We deliver agile, cost-effective solutions that enhance customer experiences, optimize IT operations, and fuel business success.