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WHO WE ARE

The Intelcia adventure was born from the audacity of a handful of visionaries to transform a contact center based in Morocco into a world leader in outsourcing. All while having a real and positive impact on customers, employees and the entire ecosystem. With a strike force of 40,000 talents in Africa, Europe and America, Intelcia has been supporting companies for 20 years in the outsourcing of their operations by combining talents, technologies and processes to offer a tailor-made service and skills that meet international standards.

pays
18
Countries
sites
88
Sites
co
+ 40000
Employees
CA
+ 778
Millions €
Revenue 2022

OUR STORY


            Beginning of the adventure
2000
Beginning of the adventure

After leaving Maroc Telecom, Karim Bernoussi was looking for new opportunities and started to refine his entrepreneurial plans. With the late Kamil Benjelloun, Chairman of the CBI group, he created a call center in partnership with Transcom, a subsidiary of a Swedish company. The joint venture, Transcom Worldwide, is 40% owned by the Moroccan partners.


            Birth of the Intelcia brand
2006
Birth of the Intelcia brand

TWW becomes 100% Moroccan. The company of 200 people at the time, changes its name and becomes Intelcia.


            Purchase of Eurocall
2010
Purchase of Eurocall

The opening of the capital to a renowned Moroccan investment fund makes it possible to mobilize resources to finance the takeover of Eurocall, a company confirmed in customer relationship. This transaction also represents the first milestone in a long development.


            First move into the international market
2011
First move into the international market

Intelcia takes over French company The Marketing Group. The deal allows it to get closer to its clients in France.


            1st entry into Africa
2015
1st entry into Africa

The company starts its African conquest with Cameroon. The same year, it opens a second site in El Jadida and expands the one in Orleans.


            The Big Bang
2016
The Big Bang

Altice acquires 65% of the capital. Intelcia reaches a new level. It sets up shop in Senegal, acquires Atento Maroc and opens four new sites in Casablanca, Meknes and Rabat.


            Intelcia weaves its African web
2017
Intelcia weaves its African web

Roll-out of the international development program with a focus on Ivory Coast, Mauritius and Madagascar.


            Establishment in Portugal
2018
Establishment in Portugal

This move allows the group to strengthen its presence in Europe, as well as to cater to the Portuguese-speaking market. Prior to this expansion, Intelcia was a purely French-speaking operator.


            Diversification of the business
2019
Diversification of the business

Creation of Intelcia IT Solutions. This center of expertise in IT engineering and development is a growth driver, in addition to being a gateway to the businesses of the future.


            Destination America
2020
Destination America

At the age of twenty, the age of maturity but also the age of possibility, Intelcia hoists the sails towards America. In addition to two of its own sites in the United States, it develops offshore sites.


            Double strike with Unisono
2021
Double strike with Unisono

The acquisition of the Spanish company Unisono provides access to the Spanish market, but also constitutes a gateway to Chile and Colombia.


            Intelcia continues its development
2023
Intelcia continues its development

Intelcia continues its development with the integration of UX Centers and the acquisition of Coriolis Service. This allows Intelcia to add to its production facilities several new sites in Cairo, Alexandria and Santo Domingo for the English speaking market and in Tunis, Rabat, Amiens, Laval and Angers for the French speaking market.

Our Values

Values bring us together. Values are what make us unique & united. Values define how we do every action, every day, with everyone.

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Optimism. Ambition. Boldness.

We are driven by our dreams. Our forward-looking and optimistic vision enables us to imagine and shape a better tomorrow. We trust our expertise and skills. We do not shy from challenging conventions and overcoming psychological barriers in order to fulfill our ambitions. 

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Transparency. Respect. Goodwill.

Our corporate culture is based on sharing. Generosity and cohesion are our motto. Intelcia respects and values difference and sees it as the generator of rich and long-term relationships that steadily lead to collective success. We are committed to the wellbeing of our employees clients and partners

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Excellence. Agility. Inventiveness.

We are result driven. We promote and encourage leadership and creativity in all the missions we perform. We are builders. We outdo ourselves daily to craft solutions to tackle all challenges. This is what allows us to be agile and meet our clients’ expectations and needs.

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OUR PURPOSE

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OPERATIONAL EXCELLENCE

Our business requires flawless rigor. At Intelcia, we always retain a high level of standards and precision to help our clients achieve their objectives. We continue to develop our expertise and always stretch the limits of innovation in order to meet your needs each time.

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INNOVATION

This is not just a mantra; it is the driving force behind everything we do. In a constantly changing environment, our agility, our boldness, our ability to innovate and take risks will undeniably help you increase your competitiveness.

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WE ARE HUMAN

We firmly believe that by taking care of our employees, we can unleash their creativity and reach our full potential as a company. Our employees are our greatest pride. They are at the heart of our culture and represent the heart of our business. This is what allows us to attract and retain the best talent. Their extraordinary commitment to embodying the company's values on a daily basis is key to our success.

A DIVERSE MANAGING TEAMS

The keystone of the group’s development rests on an efficient team and governance that meet the highest international standards.

Karim BERNOUSSI
Karim BERNOUSSI

Co-founder & CEO

Youssef El Aoufir
Youssef EL AOUFIR

Deputy CEO

Najat EL JEBARI
Najat EL JEBARI

Managing Director - Chief Finance Officer

Mohamed SLIMANI
Mohamed SLIMANI

Managing Director- Chief Commercial & Marketing Officer

Naoual Chichaoui
Naoual CHICHAOUI

Chief People Officer

Nadia BEN BAHTANE
Nadia BEN BAHTANE

Chief Brand & Engagement Officer

Amine TRABELSI
Amine TRABELSI

Chief Technology Officer

Lamiae TAÏBI
Lamiae TAÏBI

Strategy & Organization Director

Youssef El Aoufir
Youssef EL AOUFIR

Acting as CEO – France Region

Sandra GIBERT SOLANS
Sandra GIBERT SOLANS

CEO – Spain & LATAM Region

Carla MARQUES
Carla MARQUES

CEO – Portugal Region

Peter Fergus O'Brien
Peter Fergus O’brien

CEO US Region & English-speaking markets

Emmanuel Cheriet
Emmanuel Cheriet

CEO – Intelcia IT Solutions

Intelcia in the world

Intelcia in the world

To build unique and lasting relationships with our clients, we rely on a dense global network and multilingual teams. We are 40.000 employees in 16 countries in Africa, the Indian Ocean, Europe, the United States, Latin America & the Caribbean. This diversity, which reflects the consumers, clients and ultimately the citizens we serve, is an essential driver of performance and innovation.

Morocco

Sites: 12
10.700 employees

France

Sites: 11
4.100 employees

United Kingdoms

Sites: 1
200 employees

Spain

Sites: 10
6.000 employees

Portugal

Sites: 15 Intelcia + 15 clients
7.000 employees

Senegal

Sites: 3
1.400 employees

Ivory Coast

Sites: 1
1.400 employees

Cameroon

Sites: 1
850 employees

Madagascar

Sites: 2
2.200 employees

Mauritius

Sites: 1
400 employees

USA

Sites: 1
410 employees

Dominican Republic

Sites: 1
400 employees

Colombia

Sites: 3
3.000 employees

Chile

Sites: 1
400 employees

Egypt

Sites: 2
1.700 employees

Tunisia

Sites: 1
400 employees

OUR COMMITMENTS

Because our growth is first and foremost inclusive, we place particular importance on respect for people, communities and the environment. This commitment is embodied on a daily basis by more than 40,000 employees.

 
Human for Clients

INRC gave Intelcia the label « Human for Client ».

 
Professional equality index score

The professional equality index score for the year 2022 is 98/100

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CERTIFICATIONS

Our actions are based on national and international benchmarks to guarantee that you benefit from high-precision services.

ISO 18295
ISO 27001 - CERTI TRUST
ISO 9001
ISO 9001- CERTI TRUST
PCI ES
Acesia
Ecovadis