Discover E-voluciona by Intelcia
We shape the future of Customer Relationship Management
As Intelcia Group’s Consulting & Innovation division, our aim is to stay ahead of transformations in the field of Customer Relations to enable our clients to be at the forefront of the customer experience. From the diagnosis to the implementation of innovative technological solutions, we harness the group’s wide range of expertise to design, alongside your teams, seamless customer journeys and pleasant, high-quality human interactions.
CX Consulting
Our team of consultants has developed a strong expertise in customer experience, combined with a real command of the principles of companies’ digital transformation. It will therefore be your best ally to improve your customer relations center and optimize your customer journeys. Immersion into the business processes of your organization allows us to gain deep insights on your major challenges, and to develop a customized transformation strategy that we will help you both implement and adopt. Our consultants also ensure a continuous technological monitoring to identify the technologies that best meet our clients’ most specific needs.
Smart Analytics Center
Make your data a source of value creation
With the Smart Analytics Center offering, E-voluciona by Intelcia helps you to structure customer data, analyze it and make use of it with artificial intelligence solutions. Our consultants assist you in optimizing the performance of operations and improving the customer experience.
Smart Predictive
With our AI models, we leverage your structured data to predict customer behavior. This allows us to implement the best contact strategies to optimize sales performance, retain customers, collect receivables and improve customer satisfaction.
Speech & Text Analytics
We use the entire customer data ecosystem - contact and transaction data, voice and digital interactions with advisors, reviews on social media - to better understand the Voice of the Customer, optimize operational performance and automate quality audits.
Robotization and Virtual Assistants
Automation to serve people
Customers expect brands to provide relevant, pleasant, and efficient human contact whatever the channel. Automation is a differentiating factor to reconcile the improvement of the customer experience and operational efficiency.
RPA
Robotic Process Automation (RPA) is a non-intrusive solution that automates repetitive, time-consuming and low-value-added tasks. It is an incredible opportunity to boost productivity, improve compliance and ensure a better quality of service.
Self-care solutions
Chatbots, voicebots and virtual assistants provide instant access to practical information 24/7. Our expertise and our knowledge of your customers’ needs and contact typologies mean we can help you design the entire conversational strategy and set up these solutions.
Low code digitization
Improved management of your workflows
E-voluciona by Intelcia supports you in the digitization of your workflows and the improvement of the traceability of the various actions undertaken as part of a task or a process.
The low code digitization solutions fit perfectly into your systems to make the work easier for all employees involved in a project.
Join the Team
E-voluciona by Intelcia : the place to be
Do you want to create, innovate and work in a tech-friendly environment?
E-voluciona is THE place to be for aficionados of new technologies. We give employees the opportunity to express their talent, to grow, to develop their potential and to benefit from the opportunities offered by Intelcia’s growth.
