Multichannel CX Solutions
Customer satisfaction is a driver of financial performance and a way to ensure a lasting competitive edge. By relying on highly qualified teams and data analysis, Intelcia helps you build long-term relationships with your customers.
Sales & Retention
Our 20 years of expertise in customer relationship management and our know-how in innovation and advanced technologies allow us to offer you winning strategies to acquire new customers and retain them.
Customer acquisition
For any business, the customer is the most valuable asset. Our expertise in new customer acquisition, business prospecting and sales allows us to identify your potential customers and the best approach to get them to commit to your brand. With their training and experience, our advisors convert their prospects into new customer acquisitions.
Onboarding and customer loyalty
The customer is king! This statement is all the more meaningful today. Faced with the increasingly volatile behavior of customers, companies have a key asset to foster long-term brand attachment: data. Through a sharp and predictive behavioral analysis, Intelcia offers you the most appropriate solutions to build customer loyalty. In addition to advisory in the development of your campaign strategies, we provide you with the profiles that best meet your needs.
Customer retention
Knowing the customer better allows you to bring more value to them and facilitate retention when necessary. Through a detailed data analysis, Intelcia manages to restore the trust of your customers and to re-engage them within your network. This results in improved retention rates and the conversion of certain requests into additional sales (cross selling). Our retention advisors adopt a strategy that allows you to build long-lasting relationships of trust with your customers.
Customer care
Reducing waiting time and improving the relevance of answers provided to customers are strategic for a brand’s reputation and are competitiveness drivers. This is achieved through responsive customer service and the implementation of tools that enable users to obtain the information they need on their own. With the help of experienced advisors and support of the Smart Analytics Center, Intelcia offers you an end-to-end customer service experience through 360° support and customized handling of your needs.
Surveys & Feedback management
Our turnkey solutions allow you to survey your customers’ satisfaction, your brand image or the intake of new products. By allowing you to better understand your customers and your market, we also help you anticipate future trends and provide appropriate responses.
Technical support
Because the relationship doesn’t end with the sale, we spare no effort to help your customers solve any technical issues related to your products and services. Our experts are available 24/7 to assist and guide them. In doing so, they improve the competitiveness of your offerings and ensure your customers’ satisfaction and retention.
Our other solutions
Business Processes
Focus on your core business, we’ll handle the rest! Hand in hand, we implement innovative solutions that allow you to become more agile and flexible, and thus expand the scope of your opportunities.
See more
IT Solutions
We outsource and digitalize your business processes through a broad portfolio of customized solutions.
See more
Innovative & Consulting Solutions
E-voluciona by Intelcia
Together, we are shaping the future of customer relations. We are mobilizing the group’s different areas of expertise to design seamless and enjoyable customer journeys.
