Business Processes
In a highly competitive environment, competitiveness and sustainable growth require investing in a new operational model that relies on people and advanced technologies. We provide you with our wide range of expertise and innovative solutions to optimize your company's structure, while allowing you to focus on your core business.
Digital Marketing
Consumer values and behaviors are changing rapidly, compelling companies to adapt. They must step up their efforts to add value to the digital customer experience, a trend that has been accelerated since the Covid-19 pandemic. Intelcia helps you define the optimal strategy to leverage digital channels to enhance your performance and boost customer satisfaction.
Digital Lead Generation
Leverage the multidisciplinary expertise of our teams and our track record to develop your customer portfolio. Our four-step approach consists of: building a landing page with a single objective, qualified lead generation campaigns, outreach by telesales teams, and continuous optimization of campaigns and landing pages based on performance. This approach allows us to present you with lead sources that are three times more effective than the market average. We help you enhance your efficiency and optimize your acquisition cost through the use of an end-to-end solution.
Digital Advertising
With more than 12 years of partnership with Google and a 100% certified skill base on all platforms, we can help you develop an effective strategy for your online presence and grow your customer base through the design and implementation of effective digital campaigns.
Digital Content & Design
To bring you even closer to your consumers, Intelcia helps you reshape your digital strategy, from the audit of your current situation to the choice of the solutions that are best suited to the challenges of your business. Thanks to our expert teams and a result-driven approach, we will ensure a quick return on investment.
Collection
Do you have cash management or customer portfolio optimization issues?
Our "tailor-made industrial" approach, with a personalized tracking of each of your receivables, will make your debtors a real driver of your company's financial performance. Trust our 20 years of expertise in Customer Relations. Trust us with your customers!
Quality control
Because we never sacrifice quality, we have developed a unique system based on 300 quality controllers (Quality Monitoring Factory) to guarantee strict compliance with your specifications and monitor your performance indicators. Our robust quality system, the technology and the synergies between the Production and Quality teams mean that we can maintain a high level of delivery requirements. In this way, we can ensure a positive impact on the customer experience and on your business.
Compliance control
Intelcia protects your most precious asset: your information and your customer relationships. Through an integrated risk management system, we dive into the core of your operations to make sure that data processing or services execution is carried out under the best possible conditions. This is done in compliance with the most stringent security and privacy standards set by the GDPR. While complying with the standards to which we are bound, we ensure compliance with the legal and regulatory framework that you must meet. We respect the best international standards with several certifications to our credit (ISO 9001, ISO 27001, ISO 18295).
HR Solution
Training
To stay in the race of innovation and to remain competitive, employee training is crucial. Thanks to a unique system centered around Intelcia Academy, Intelcia University and Intelcia Training Design Center, we offer a unique training experience through fun and innovative educational programs. We help you roll out tailor-made programs, in person or by digital coaching, allowing your teams to ultimately be able to deliver an optimal experience to your customers.
Nos autres solutions
Multichannel CX Solutions
Based on your needs, we design solutions and build seamless customer journeys. By relying on advanced technologies, our innovation center helps you reconcile the objectives of improving the customer experience and operational efficiency.
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IT Solutions
We outsource and digitalize your business processes through a broad portfolio of customized solutions.
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Innovative & Consulting Solutions
E-voluciona by Intelcia
Together, we are shaping the future of customer relations. We are mobilizing the group’s different areas of expertise to design seamless and enjoyable customer journeys.
