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Customer experience is one of the driving forces of the banking industry. Competition from new, more agile players who have been able to leverage new technologies, and from GAFAs who have mastered the art of customer experience, are challenging the traditional players. 

Breaking down silos and bringing the physical and digital experience closer together are essential because customers no longer tend to focus on channels but rather want to use banking services as they please, anywhere and especially at any time. The closer banks can get to their customers, the bigger the payoff.

With extensive experience in customer relationship management and an expertise in digital and analytical tools, Intelcia helps you be more in tune with your customers’ expectations. In addition, using well established strategies in other industries, we are able to provide you with recurring revenues. 


Industry challenges

  • Digital transformation
  • Personalize customer relations
  • Increase revenues
  • Regulatory issues
  • Social and environmental responsibility
  • Competitive environment

Our solutions to meet your needs

  • A comprehensive and integrated offer to manage customer relations: Technical support, Value creation, Surveys and Polls.
  • Optimized services and journeys to personalize the customer experience. Using tools such as Speech Analytics, you can gain a deeper understanding of your customers, explore the emotional context of each conversation, and identify and correct critical points in the customer journey.
  • Customer asset management solutions to improve customer equipment rates and ultimately generate recurring revenue.
  • Customized support to develop an effective strategy for your online presence and your customer portfolio through the design and implementation of effective digital campaigns.

Our other industries

Secteur public
Public Sector

The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 15 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.

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Telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency.

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The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.

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Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.

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In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.

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Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.

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A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.

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Retail & E-commerce

Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.

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