Travel
Ever since the coronavirus pandemic, travelers have been increasingly demanding. The health crisis may well be the tipping point for a new era of travel. The recent evolution of the industry has emphasized the need for travel professionals to accelerate their transformation to meet the needs of travelers seeking a memorable, unique and seamless experience wherever they are and through the channels of their choice.
Intelcia offers its expertise in customer relationship and advanced technological solutions to deploy a true omnichannel strategy, the key to fully meet the desire for immediacy and autonomy of travelers.
Your challenges
- Improve the customer experience
- Find new sources of growth
- Competitive environment
Our solutions to meet your needs
- An omnichannel offering for customers to engage consistently through multiple contact points.
- Self-care solutions such as chatbots, voicebots and virtual assistants to meet customers’ demands for immediacy and to offer a convenient and frictionless experience.
- A comprehensive and integrated offer to manage customer relationships: customer acquisition, loyalty & value creation.
Our other industries
Public Sector
The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 15 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.
Learn more
Telcos
Telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency.
Learn more
Media
Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.
Learn more
IT
In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.
Learn more
Energy
Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.
Learn more
Bank
Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.
Learn more
Insurance
A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.
Learn more
Retail & E-commerce
Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.
Learn more