Telco
In a fast-changing industry, telcos need to adapt their standards in terms of speed and quality of service. The adoption of an omnichannel strategy is therefore crucial to attract and retain customers. By creating gateways between the different contact points to ensure a smooth and seamless relationship, operators can gain a unique competitive edge.
Our 23 years of expertise in prospecting, sales and customer acquisition allows us to accurately identify your potential customers and the best approach to get them on board. Our experts will help you make the most of technology, adapt and innovate as your customers’ needs and expectations evolve.
Your challenges
- Customer acquisition and retention
- Improve the customer experience
- Competitive environment
Our solutions to meet your needs
- A comprehensive and integrated offer to manage customer relations (Telesales, Retention & Loyalty, Technical Support, Sales...)
- An omnichannel strategy while ensuring complementarity between all contact points
- Support for your customers in resolving all technical issues related to your products and services
- A customer-centric approach and technical expertise to help you understand your customers’ needs and expectations
Our other industries
Public Sector
The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 15 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.
Learn more
Travel
The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.
Learn more
Media
Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.
Learn more
IT
In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.
Learn more
Energy
Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.
Learn more
Bank
Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.
Learn more
Insurance
A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.
Retail & E-commerce
Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.
Learn more