Industries
Media
The emergence of social media and the development of new consumption patterns are causing traditional media to lose momentum. Unless they offer a unique customer experience, many are doomed to disappear. Data analysis is becoming a strategic driver for industry players to set themselves apart. Interactions on social media through text messages, email and chat represent a wealth of under-exploited information. By tuning in to consumers and seeking information at the source, it is possible to adopt innovative approaches.
![Médias](/sites/default/files/2024-04/media_1.png)
![Médias](/sites/default/files/2024-04/media_2.png)
Your challenges
- Improve the customer experience
- Recruit and retain subscribers
- Find new growth drivers
- Innovate
- Competitive environment
Our solutions to meet your needs
- A consulting offer to modernize processes and enhance the customer experience
- A comprehensive and integrated offer to manage customer relations (Acquisition, Loyalty & Value Creation, Surveys and Polls, Customer Service, Sales, Customer Retention)
- An omnichannel offer to ensure a seamless customer journey resulting in a quality customer experience
![zer](/sites/default/files/2022-06/img-idustrie.png)