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The emergence of social media and the development of new consumption patterns are causing traditional media to lose momentum. Unless they offer a unique customer experience, many are doomed to disappear. Data analysis is becoming a strategic driver for industry players to set themselves apart. Interactions on social media through text messages, email and chat represent a wealth of under-exploited information. By tuning in to consumers and seeking information at the source, it is possible to adopt innovative approaches.


Your challenges

  • Improve the customer experience
  • Recruit and retain subscribers
  • Find new growth drivers
  • Innovate
  • Competitive environment

Our solutions to meet your needs

  • A consulting offer to modernize processes and enhance the customer experience
  • A comprehensive and integrated offer to manage customer relations (Acquisition, Loyalty & Value Creation, Surveys and Polls, Customer Service, Sales, Customer Retention)
  • An omnichannel offer to ensure a seamless customer journey resulting in a quality customer experience

Our other industries

Secteur public
Public Sector

The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 15 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.

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Telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency.

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The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.

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In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.

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Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.

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Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.

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A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.

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Retail & E-commerce

Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.

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