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The arrival of new players combined with increasingly demanding consumers is compelling insurance operators to reshape their customer relationships. Although they have embarked on digital transformation for several years, there is still room for improvement. For historical players, the challenge is to disseminate the digital culture in-house and to embed it into the operational model. Then, it's a matter of finding the right mix between people, technology and data to be more cost-effective and deliver better service.

We offer you more than 20 years of experience in customer relations and a dual expertise in operations and in Consulting & Innovation to successfully navigate this highly strategic shift.


Your challenges

  • Regulatory issues
  • Competitive environment
  • Improving the customer experience
  • Customer loyalty

Our solutions to meet your needs

  • A comprehensive, integrated CRM offering (Sales, Technical Support, Helpdesk, Telesales, Retention & Loyalty)
  • An omnichannel strategy to standardize the experience on all channels                                     
  • Catalog or tailored application solutions to support you in your various digital transformation projects
  • Customized support to develop an effective strategy for your online presence and your customer portfolio through the design and implementation of effective digital campaigns

Our other industries

Secteur public
Public Sector

The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 15 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.

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As videos become increasingly prominent in our lives, both in the private and professional spheres, telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency. Our experts will help you determine and implement the strategies best suited to your specific needs.

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The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.

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Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.

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In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.

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Pressure from public authorities and customers makes operational efficiency a vital issue for energy companies. Rely on the expertise of Intelcia’s teams to help you navigate through this period of extraordinary turmoil and plan for the future.

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Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.

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Retail & E-commerce

Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on

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