Industries
Insurance
The arrival of new players combined with increasingly demanding consumers is compelling insurance operators to reshape their customer relationships. Although they have embarked on digital transformation for several years, there is still room for improvement. For historical players, the challenge is to disseminate the digital culture in-house and to embed it into the operational model. Then, it's a matter of finding the right mix between people, technology and data to be more cost-effective and deliver better service.
We offer you more than 20 years of experience in customer relations and a dual expertise in operations and in Consulting & Innovation to successfully navigate this highly strategic shift.


Your challenges
- Regulatory issues
- Competitive environment
- Improving the customer experience
- Customer loyalty
Our solutions to meet your needs
- A comprehensive, integrated CRM offering (Sales, Technical Support, Helpdesk, Telesales, Retention & Loyalty)
- An omnichannel strategy to standardize the experience on all channels
- Catalog or tailored application solutions to support you in your various digital transformation projects
- Customized support to develop an effective strategy for your online presence and your customer portfolio through the design and implementation of effective digital campaigns
